I am really disappointed by that, as the reason I ordered from cutterpros was I was told I would have a support person there.
I do really like Dragoncut a lot, but I've sent support several emails, the last one being 4 days ago and they've all been ignored. Mine didn't come with instructions to set up the stand, but I managed to wing it. It did take quite a bit of phone calls/emails to get my questions answered before I bought but that was fine.
